The main functions of the Housing Options Service are:
- To provide a housing advice service which will assist homeless households especially people deemed as not having a priority need or intentionally homeless.
- To provide advice on housing options throughout the district.
- Assistance in the prevention of homelessness particularly with regard to the provision of advice on legislation relating to private rented sector tenancies.
- Complaints of illegal eviction and or harassment by private landlords.
What The Housing Options Service is:
The Housing Options Service is:
FREE - we do not charge for our service
IMPARTIAL - we don't make judgements about you
CONFIDENTIAL - we keep your details strictly private
The Homelessness and Housing Options Service Statement on Equal Opportunities.
The Council recognises that there are groups in society that face disadvantage discrimination and will counteract this through a policy of equality of opportunity for all.
The Council is working towards equality of opportunity in the provision of services to the local community. The Council seeks to actively promote equality of opportunity within the local community and wishes to ensure that the needs of a particular group are not overlooked and that everybody has the opportunity to play a full and active life in the local community.
The Council accepts that as a service provider, it has a social and moral duty to promote equality of opportunity.
Our equal opportunities policy aims to ensure that, within the framework of the law, no member of the public receives less favourable treatment on the grounds of gender, marital status, disability, race, religious beliefs, age, sexual orientation or on any other grounds.
Contact the Housing Options Team 01543 462621
What we can do if things go wrong
We aim to provide an efficient and effective service at all times. However, things do go wrong and when this happens we want to put them right quickly. If you feel you have not been dealt with fairly, you can ask to see the manager, who will see you as soon as possible. However, sometimes this may not be possible and we will arrange an alternative time when you can be seen to discuss your concerns. We will seek to resolve any problems at that time.
Alternatively you can write to us OR ask the interviewing officer to record your complaint and pass this on to the manager. Should you do this, your letter will be answered by a manager within 10 working days of its receipt.
You may also make a complaint through the Council's official complaints procedure. Information about this can be also obtained at the Cannock Housing Office Telephone 01543 462621.
If you still remain dissatisfied, you can request that the Local Government Ombudsman undertakes an independent investigation into your case.
We promise at all times to give you an explanation of our actions, and if we have done something wrong to put it right and apologise.
Last Updated: 16/09/2020