The Council’s objective is to maximise rent collection and minimise rent arrears. We have increased the ways in which you can pay your rent, see below Methods of Payment section.
Debit and credit card payments are also accepted at the Council Offices, Post Office or via the Internet and over the telephone. Rent is due weekly in advance or monthly in advance by agreement with your Rent Officer.
You will need your rent account number to pay your rent, this is shown in the bottom right hand corner of your rent card.
For details on the balance of your rent account see your quarterly rent statement or you can contact the Housing Office. You can print the rent calendar below which you can use to check when the rent payment is due and also keep a record of your payments..
For further details, please contact the Rents team on 01543 462621.
You can check your rent balance at any time by logging into your Self Service account. If you need help to do this, you can use our instructions on Cannock Chase Council Self Serve Home . You will receive two letters:
The first letter will have details for your User ID
The second letter will have your password
If you do not have a computer and require a rent statement please ring the Money Management Team on 01543 462621.
The Rent Officers can offer general advice on Housing Benefits or for further information, please see Housing Benefits.
If you make a claim for housing benefit or the amount of benefit you receive changes, you should keep your rent officer informed.
The Citizens Advise Bureau offer FREE Debt Advice and financial planning.
The Council allows up to fourteen days for a Housing Benefit claim to be processed once all of the information has been provided. If the benefit is not being paid after two weeks, contact your Rent Officer and/or the Housing Benefits Department on 01543 462621 to solve the problem. When handing in a completed Housing Benefit form, ensure that you provide all of the documentation required and get a receipt to show that you have handed the form in.
If you are employed and in receipt of a low income, you may be entitled to some housing benefit, contact the Housing Benefit section for further details.
If you fail to take any action to get your rent paid and the arrears accrue, the COUNCIL WILL EVICT tenants for non-payment of rent.
Last Updated: 14/08/2017