STAR Survey 2021
Housing Services are undertaking the third STAR (Survey of Tenants and Residents) to measure the satisfaction of tenants and leaseholders with our services. Tenants will be randomly selected, focusing on those households not already surveyed in the last two surveys, with all sheltered scheme tenants and leaseholders being surveyed due to their smaller number.
Surveys will be sent out during the week commencing 7th June and the deadline for responses will be Friday 16th July.
An independent company, MEL Research, are undertaking the survey on behalf of the Council, as they did for the last survey two years ago. If you receive a survey please complete and return the survey, the information you can provide is very important to us and can help improve the services we provide in future. If you do return a survey you will be given the opportunity to be entered into a free prize draw to win £100 in high street shopping vouchers.
If you have any queries about the survey please contact the Service Improvement Team on 01543 462621 or firstname.lastname@example.org
Tenant Participation is about much more that bricks and mortar - It's about getting tenants involved in the places they live and the services they receive from the Housing Department.
It is very important that tenants give their views on services and how they might be improved. There are a number of different ways that tenants and leaseholders might want to do this.
Housing Services are keen to consult with our service users on every aspect of our service. If you wish to get involved and join a number of tenants who influence the service we shall be delighted to receive your contact details.
How else can I get involved?
You could join a Tenants and Residents Association if there is one in your area. If not, you may consider starting a new one if your neighbours are interested too.
Tenants' and Residents' Associations are local groups organised and managed by a committee of local volunteers. Tenants' and Residents' Associations are recognized by the Council. They play an important role in building local communities, contributing to the making of policy and the delivery of services to tenants of Cannock Chase District.
Are you interested in shaping housing policy?
Do you want to comment on publications that go out to tenants and leaseholders?
We are inviting tenants to express an interest in joining a new virtual group, where tenants and leaseholders can comment on housing policies, strategies, documents and other publications produced by Housing Services. This will be carried out ‘virtually’ over email correspondence.
Virtual panel members will play an important role in providing the housing service with valuable comment and insight that can shape policy that may affect tenants and leaseholders, and help improve publications that fellow tenants and leaseholders would receive.
If you would be interested in becoming a member of the ‘Virtual’ group please let us know. Email email@example.com or telephone the Service Improvement Team on 01543 462621 to express an interest.
Housing Improvement Panel
New Housing Improvement Panel needs you!
- Are you a tenant or leaseholder of Cannock Chase Council?
- Would you be interested in helping the Council to improve its Housing Services?
- Would you like to learn more about Housing, generally?
- And on a personal note, would you like the opportunity to improve your skills? Develop as a person?
If so, why not join our newly formed Housing Improvement Panel.
What is the Housing Improvement Panel?
Cannock Chase Council is passionate about its services and the tenants that use them. Our customer-led Housing Improvement Panel (HIP) looks at the way our housing team works and gives you the opportunity to improve the services that you receive. The HIP will take part in service reviews, engage with tenants, leaseholders and staff, support `value for money`, scrutinise performance and recommend improvements.
How can I benefit?
Being part of HIP will give you the opportunity to meet new people and build your confidence. You will have the chance to learn and develop useful skills such as interviewing, listening and evaluating, working as part of a team, reaching consensual decisions and report writing.
For more information please contact the Housing Strategy and Service Improvement Team on 01543 462621 or firstname.lastname@example.org
Do you have a bright idea that could help the Housing service in Cannock Chase?
Cannock Chase Council is offering £25 to tenants who come up with useful suggestions that are put into practice for improving the service, saving money or simply making things easier.
All you have to do is contact us and tell them what you have in mind, or download our Bright Ideas form and hand it in at your local Council Office.
Please contact the Service Improvement section by email: email@example.com or telephone 01543 462621
Last Updated: 04/06/2021